Terms & Conditions

Acceptance of Terms

Welcome to Lenus Medicare & Research Pvt. Ltd. (“Lenus”, “we”, “us”, or “our”). By accessing or using our website and services, you agree to be bound by these Terms & Conditions and our Privacy Policy.

If you do not agree to any part of these terms, please discontinue use of the site immediately.

About Lenus Medicare

Lenus Medicare & Research Pvt. Ltd. is a private limited company incorporated on 30 August 2016 and registered with the Registrar of Companies, Kolkata (CIN: U33100WB2016PTC217336). We manufacture and supply medical devices, endoscopy equipment, diagnostic products, and disposable patient-care items to hospitals, clinics, and healthcare providers.

Use of the Website

You may use this website for legitimate personal and business purposes. You agree not to:

• Use the site for any unlawful, fraudulent, or harmful purpose
• Attempt to gain unauthorised access to any part of the site or its systems
• Interfere with the security, integrity, or proper operation of the site
• Scrape, copy, or republish content without written permission
• Upload viruses, malware, or any malicious code

Products, Orders & Pricing

Product descriptions, images, specifications, and prices on the site are provided in good faith and are subject to change without prior notice. All prices are quoted in Indian Rupees (INR) unless explicitly stated otherwise.

• Orders are subject to acceptance and product availability
• We reserve the right to refuse or cancel any order at our discretion
• Bulk-order pricing and discounts are confirmed via formal quotation
• Taxes and statutory levies are applied as per applicable law

Shipping & Delivery

We dispatch products from our facility in Kolkata, West Bengal. Delivery timelines depend on the destination, the courier service used, and any applicable customs clearance for international shipments. While we make every effort to meet stated timelines, delays caused by third-party logistics providers or external factors are beyond our control.

Returns & Refunds

If you receive a damaged or defective product, please contact us within 7 days of receipt. We will arrange a replacement or refund in line with our return policy. Custom orders, used items, and products without original packaging may not be eligible for return.

Warranties & Disclaimers

Most products come with a manufacturer warranty. Specific warranty terms, duration, and coverage are provided with each product. Beyond the warranties expressly offered with individual products, the website and its content are provided on an “as is” and “as available” basis, without warranty of any kind, either express or implied.

Intellectual Property

All trademarks, logos, product designs, photographs, text, and other content on this website are the property of Lenus Medicare & Research Pvt. Ltd. or its licensors. They are protected by Indian and international copyright and trademark laws.

Reproduction, distribution, or use of any content without our prior written consent is strictly prohibited.

User Conduct

When interacting with the site or submitting information through forms or our chatbot, you agree not to:

• Submit false, misleading, or fraudulent information
• Impersonate any person, organisation, or entity
• Use the site for spam, solicitation, or commercial harassment
• Violate the rights of any other user, third party, or our company

Limitation of Liability

To the maximum extent permitted by applicable law, Lenus Medicare & Research Pvt. Ltd. shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the website or our products, even if we have been advised of the possibility of such damages.

Third-Party Links

This website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy practices, or operations of any third-party site.

Governing Law & Jurisdiction

These Terms & Conditions are governed by, and construed in accordance with, the laws of the Republic of India. Any dispute arising out of or in connection with the use of this website or our products shall be subject to the exclusive jurisdiction of the competent courts at Kolkata, West Bengal.

Changes to these Terms

We may revise these Terms & Conditions from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The revised version will be posted on this page. Your continued use of the site after any change indicates your acceptance of the updated terms.