Privacy Policy

Introduction

At Lenus Medicare & Research Pvt. Ltd. (“Lenus”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an enquiry, or interact with our products and services.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of the site.

Information We Collect

We collect two broad categories of information:

Information you provide

• Name, email address, phone number, and company / organisation
• State, region, and shipping or billing address
• Product interest, enquiry intent, and message content
• Communications via our contact form, chatbot, email, or phone

Information collected automatically

• Browser type, device information, and IP address
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Respond to product enquiries, quotes, and bulk-order requests
• Process orders and provide after-sales support
• Send service-related communications and account updates
• Improve our website experience and product offerings
• Comply with legal, regulatory, and statutory obligations

Sharing of Information

We do not sell or rent your personal information. We share data only with trusted parties strictly to support our operations:

• Service providers (logistics, payment processing, IT hosting)
• Authorised distribution partners, with your consent
• Government, regulatory, or legal authorities when required by law

All third parties are bound by appropriate confidentiality and data-protection obligations.

Data Security

We implement industry-standard security measures — including encryption in transit, access controls, and secure hosting infrastructure — to protect your information from unauthorised access, alteration, disclosure, or destruction.

No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Cookies & Tracking

We use cookies and similar technologies to remember preferences, analyse site usage, and improve your experience. You may control cookies through your browser settings; however, disabling cookies may limit some functionality of the site.

Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to legal obligations
• Opt out of marketing communications at any time
• Withdraw consent you have previously given

To exercise any of these rights, please contact us at lenus.medicare@gmail.com.

Data Retention

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.

Third-Party Links

Our website may contain links to external sites operated by third parties. We are not responsible for their content or privacy practices. We encourage you to review the privacy policy of every site you visit.

Children’s Privacy

Our products and services are intended for healthcare professionals and adult users. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us so we can take appropriate steps.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.